UNIVIA, Inc. MOBILE SERVICE TERMS OF SERVICE
UNIVIA, Inc. MOBILE SERVICE TERMS OF SERVICE
When you download or use an application, this terms of service is applied automatically. Please read carefully before using the application. You may not copy or modify any application, any part of the application, or any trademark. You cannot extract the source code of the application. Also attempts to translate or create a derivative to a language other than the language the application serves itself are not allowed. The app itself and all associated trademarks, copyrights, database rights, and other intellectual property rights belong to UNIVIA, Inc. and the creator of the original content who authorized to use the content in UNIVIA, Inc.
Chapter I General Provisions
Article 1 (Purpose) The purpose of this Agreement is to prescribe the rights, obligations, responsibilities, and other necessary matters of the UNIVIA, Inc. (hereinafter referred to as "Company") and its users for the use of game services and its associated networks, websites, and other services (hereinafter referred to as "Service") provided by the company through mobile devices.
Article 2 (Definition of Term) The definitions of terms used in this Agreement are as follows:
1. The term "company" means a business operator that provides services through mobile devices.
2. The term "member" means a person who enters into a contract of use in accordance with these terms and conditions and uses the services provided by the company.
3. The term "temporary member" means a person who provides only some information and uses only some of the services provided by the company.
4. The term "mobile device" means a device that can be used by downloading or installing content, such as a mobile phone, a smartphone, a portable information terminal (PDA), a tablet, etc.
5. The term "account information" means information provided by members, such as member number, external account information, device information, nickname, profile picture, friend list, etc., game usage information (character information, item, level, etc.), payment information, etc.
6. "Content" means any paid or free content (game and network services, applications, game money, game items, etc.) digitally produced by the company in connection with the provision of services for use on mobile devices.
7. "Open Market" means an e-commerce environment built to install and pay for game content on mobile devices.
8. The term "application" means any program that is downloaded or installed via a mobile device to use the services provided by the company.
9. The term "game service" means a game played by a member on a mobile device and an incidental service provided by the company.
② Except as provided for in paragraph 1 of this Article, the definitions of terms used in these Terms and Conditions are governed by the relevant statutes and policies for each service, and those not otherwise are generally customary.
Article 3 (Language of Terms) Even if the company provides the member with an English translation of these terms of service written in Korean, the member agrees that the translation is provided only for the convenience of the member and that the original Korean version of these terms applies to the relationship between the company and the member. If there is a conflict between the original of the terms of service and the contents of the translation, the original written in Korean will be applied first.
Article 4 (Provision of Company Information, etc.) The company shall display the following matters in the game service for members to recognize: However, the personal information processing policy and terms and conditions can be viewed by members through the link screen.
1. Name of trade name and representative
2. The address of the business office (including the address of the place where can handle the complaint of members)
3. Phone number and e-mail address
4. Personal Information Processing Policy
5. Terms and conditions of service use
Article 5 (Effect and Change of Terms) (1) The company shall post the contents of these terms and conditions in the game service or on its link screen so that the members can know them. In this case, important matters such as suspension of service, withdrawal of subscription, refund, cancellation or termination of contract, company immunity, etc. shall be clearly marked in bold, color, sign, etc. or handled by members through a separate link screen.
② When the company revises the terms and conditions, it shall specify the date of application, details of revision, and reasons for revision, and post them on the game service or its link screen at least 7 days before the application date. However, if the changed content is unfavorable to the member or a significant change in matters, the member shall be notified in the same manner as the text and notified in the manner of Article 27 (1) before the application date. In this case, the contents before and after the revision are clearly compared and displayed for members to understand.
③ When the company revises the terms and conditions, it checks whether the members agree to the application of the revised terms and conditions after the announcement of the revised terms. When the company gives a notice or notice under paragraph (2), it also notifies or notifies that the member can agree to the revised terms and conditions unless he or she expresses his or her intention to reject the terms and conditions, and if the member does not express his or her intention to reject them by the enforcement date of the terms and conditions. If a member disagrees with the revised terms and conditions, the company or member may terminate the service contract.
④ The Company shall take measures to enable the Members to question and respond to the Company and to the contents of these Terms and Conditions.
⑤ The company may amend these terms and conditions to the extent that they do not violate related laws such as the Consumer Protection Act in e-commerce, the Regulation Act on Terms and Conditions, the Game Industry Promotion Act, the Information and Communication Network Promotion Act, etc.
Article 6 (Conclusion and Application of Use Contract) (1) A person who intends to become a member (hereinafter referred to as "Applicant") agrees to the contents of these terms and conditions, applies for service use, and the company agrees to the application.
② In principle, the company accepts the application of the applicant. However, the company may refuse to accept any of the following applications for use.
1. Where the contents of the application for use are falsely stated or the requirements for the application for use are not met;
2. If the company uses the service in an unusual or indirect manner in a country where it has not provided the service;
3. Where an application is filed for the purpose of performing an act prohibited by relevant statutes, such as the Game Industry Promotion Act;
4. Where an application is made for the purpose of hindering the well-being and order of society or the good and good manners;
5. Where a person intends to use a game service for illegal purposes;
6. Where a person intends to use a game service for the purpose of pursuing profit;
7. Where the consent is deemed inappropriate for any other reason equivalent to each subparagraph;
③ In any of the following cases, the company may withhold its consent until the grounds are resolved:
1. If the company is unable to afford facilities, is unable to support a particular mobile device, or has technical difficulties;
2. In case of service failure or service fee or payment method failure;
3. Where it is deemed difficult to accept the application for use due to other reasons equivalent to each subparagraph;
Article 7 (Non-Terms) The matters not prescribed in these Terms and Conditions shall be governed by applicable laws and regulations of Republic of Korea, such as the Act on Consumer Protection in Electronic Commerce, the Act on Regulation of Terms, the Game Industry Promotion, the Act on Promotion of Information and Communication Network, and the Content Industry Promotion Act.
Article 8 (Operation Policy) Matters necessary for applying the terms and conditions and matters delegated by the terms and conditions may be determined as game service operation policies (hereinafter referred to as "Operation Policy").
② The company posts the contents of the operation policy in the game service or on its link screen so that the members can know it.
③ If the operation policy is revised, follow the procedure in Article 4, Paragraph 2. However, if the details of the revision of the operation policy fall under any of the following subparagraphs, it shall be notified in advance by the method referred to in paragraph (2):
1. Where the scope of the terms and conditions is specifically determined and the delegated matters are revised;
2. When revising matters that are not related to the rights and obligations of a member;
3. Where the contents of the operation policy are not fundamentally different from those prescribed in the terms and conditions, and the operation policy is revised within the scope of the member's predictability;
Chapter 2 Personal Information Management
Article 9 (Protection and Use of Personal Information) The company shall endeavor to protect the personal information of its members as prescribed by the relevant laws and regulations and the company's personal information processing policy. However, the company's personal information processing policy does not apply to linked services other than those provided by the company.
② Depending on the characteristics of the service, the contents of introducing yourself, such as nicknames, character photos, and status information that are not related to the member's personal information, may be disclosed.
③ The company does not provide the member's personal information to others without his/her consent, except at the request of the relevant state agency, etc. under the relevant laws and regulations.
④ The company is not responsible for damages caused by leakage of personal information due to reasons attributable to the member.
Chapter 3 Obligations of the Parties to the Use Contract
Article 10 (Company's Obligations) (1) The Company shall faithfully comply with the relevant laws and regulations, the exercise of rights and obligations prescribed in these Terms and Conditions, and the performance of obligations in good faith.
② The company shall have a security system to protect personal information (including credit information) so that members can use the service safely, and shall disclose and comply with the personal information processing policy. The company shall not disclose or provide the member's personal information to a third party, except as prescribed in these terms and conditions and the personal information processing policy.
③ In order to provide continuous and stable service, the company will do its best to repair or repair facilities without delay unless there are unavoidable reasons such as natural disasters, emergencies, or failures or defects that cannot be solved by current technology.
Article 11 (Obligation of Members) (1) A member shall not engage in any of the following acts in relation to the use of services provided by the company.
1. An act of stating false information when applying for use or changing member information;
2. The act of trading or donating or acquiring and using cyber assets (ID, characters, items, game money, etc.) through services or abnormal methods not provided by the company;
3. Pretending to be an employee or operator of the company, posting or sending mail using the name of another person, pretending to be another person, or falsely specifying a relationship with another person;
4. Purchase of paid content by stealing credit cards, wired/wireless phones, bank accounts, etc. of others, and fraudulent use of IDs and passwords of other members;
5. Collection, storage, posting, or dissemination of personal information of other members without permission;
6. Unhealthy use of services such as gambling or inducing gambling, exchanging obscene and vulgar information or linking pornographic sites, or transmitting or distributing photos or videos to others that cause shame, disgust, or fear;
7. Unauthorized use of services for profit, sales, advertising, public relations, political activities, election campaigns, etc;
8. Unauthorized reproduction, distribution, encouragement, or commercial use of information obtained using the company's services; or exploitation of known or unknown bugs;
9. The act of deceiving others to gain benefits, and the act of causing damage to others in connection with the use of the company's services;
10. Infringement of intellectual property or portrait rights of a company or another person, defaming or damaging the reputation of another person;
11. Intentionally transmitting, publishing, distributing, or using information (computer programs) prohibited from being transmitted or published by law, viruses, computer codes, files, etc. designed to interfere with or destroy the normal operation of computer software, hardware, or telecommunications equipment;
12. Changing applications, adding or inserting other programs into the application, hacking or reverse-designing servers, leaking or changing source code or application data, building separate servers, or arbitrarily changing parts of the website to impersonate the company;
13. Other acts that violate relevant laws and regulations or violate good manners and other social norms
② The responsibility for managing a member's account and mobile device is on the member and should not be allowed to be used by others. The company is not responsible for damages caused by poor management of mobile devices or by accepting use of them to others.
③ The member shall set and manage the payment password function to prevent fraudulent payment in each open market. The company is not responsible for damages caused by the carelessness of the members
④ The company may determine the specific details of the following acts, and the members shall follow them.
1. Account name, character name, guild name, and other names used in the game
2. Chat contents and method
3. How to use bulletin boards and services
4. External mobile platform partnership service policies such as Kakao, Facebook, and Google Plus
Chapter 4 Restrictions on the Use and Use of Services
Article 12 (Provision of Services) The company shall allow the service to be used immediately by the members who have completed the contract of use pursuant to the provisions of Article 5. However, for some services, the service can be started on a designated date depending on the company's needs.
② When the company provides game services to its members, it may also provide other additional services, including those set forth in these Terms and Conditions.
③ The company can differentiate its use by classifying the members' ratings and subdividing the hours of use, the number of uses, and the scope of services provided.
Article 13 (Use of Service) Game service is provided for a fixed time according to the company's business policy. The company guides game service delivery times in the appropriate way for game application initial screen or game service announcements.
② Notwithstanding paragraph (1), the company may suspend all or part of the service in the following cases: In this case, the company notifies the reason and period of the suspension in advance on the initial screen of the game application or the notice of the game service. However, if there are unavoidable circumstances that cannot be announced in advance, it can be announced afterwards.
1. If necessary for system operation such as regular system inspection, expansion and replacement of servers, network instability, etc
2. Where it is impossible to provide normal service due to power outage, failure of service facilities, congestion of service use, maintenance or inspection of facilities of key telecommunication business operators, etc
3. In the event of a situation beyond the control of the company, such as exhibition, accident, natural disaster, or equivalent national emergency;
③ The company provides services using a dedicated application or network for mobile devices. Members can download and install the application or use the network for free or for a fee.
④ For paid content, you need to pay the fee specified in the service to use it. If you download an application or use the service over the network, you may incur a separate fee set by your mobile carrier.
⑤ For downloaded and installed applications or services over the network, they are available to match the characteristics of your mobile device or carrier. In the case of mobile device change, number change, or overseas roaming, all or part of the content may not be available, and in this case, the company is not responsible.
⑥ For downloaded and installed applications or services over the network, background operations may proceed. In this case, additional charges may be incurred to suit the characteristics of the mobile device or mobile carrier, and the company is not responsible for this.
Article 14 (Change or suspension of service) The company may change the service according to operational or technical needs in order to provide a smooth game service, and the details thereof shall be notified in the game service before the change. However, if it is inevitable to change such as fixing bugs, errors, etc., or emergency updates, or if it does not fall under a significant change, it can be announced afterwards.
② If it is difficult to continue the game service due to serious management reasons such as abolition of business due to business transfer, division, merger, etc., expiration of the contract for game provision, and significant deterioration of the profit of the game service, the company may suspend the whole service. In such cases, the date of discontinuation, reason for discontinuation, compensation conditions, etc. shall be notified through the initial screen of the game application or its connection screen until 30 days before the discontinuation date, and the member shall be notified by the method of Article 27 (1).
③ In the case of paragraph 2, the company will refund the paid items that have not been used or still have a period of use in accordance with Article 24.3.
Article 15 (Collection of Information, etc.) (1) The company may store and store chat contents between members, and only the company holds this information. The company may access this information only if it is authorized under laws and regulations for dispute settlement, handling complaints, or maintaining game order among its members.
② If the company or a third party reads the chat information in accordance with paragraph (1), the company notifies the member of the reason and scope of the reading in advance. However, if this information is required to be viewed in connection with the investigation, processing, and confirmation of prohibited acts under Article 10 (1), or the remedy for damage caused by such acts, it may be notified afterwards.
③ In order to smoothly and stably operate the service and improve the quality of the service, the company may collect and utilize the member's mobile device information (setting, specification, operating system, version, etc.) excluding the member's personal information.
④ The company may request additional information from members for the purpose of improving the service and introducing services to members. The member may accept or decline this request, and if the company makes this request, the member will also be notified that he may decline this request.
Article 16 (Provision of Advertising) (1) A company may place advertisements in the game service in connection with the operation of the service. In addition, only members who agree to receive can send advertising information through e-mail, text service (LMS/SMS), and push notification. In this case, the member may refuse to receive it at any time, and the company does not send advertising information when the member refuses to receive it.
② It can be connected to advertisements or services provided by others through banners or links among the services provided by the company.
③ When connected to advertisements or services provided by others pursuant to paragraph (2), the company does not guarantee reliability, stability, etc. because the service provided in the area is not the company's service area, and the company is not responsible for any damage to the members. However, this is not the case if the company intentionally or grossly fails to take measures to facilitate the occurrence of damage or prevent damage.
Article 17 (Authorization of Copyright, etc.) Copyright and other intellectual property rights for contents in game services produced by the company belong to the company.
② Members include reproduction and transmission of information attributed to the company or provider without prior consent from the company or provider (editing, publication, performance, distribution, broadcasting, secondary work, etc.). The following) shall not be used for profit or used by others.
③ Members allow the Company to use communications, images, sounds, and all materials and information (hereinafter referred to as "user content") including dialogue text shown in the game or uploaded or transmitted by members or other users through the game application or game service, in the following ways and conditions:
1. Using the user's content, changing the editing format, and other modifications (available in any form, such as publication, reproduction, performance, transmission, distribution, broadcasting, secondary work creation, and no restrictions on the duration and region)
2. Do not sell, lend, or transfer user content for transaction purposes without prior consent of the user who produced the user content
④ The company does not use the user content of members who are not shown in the game and are not integrated with the game service (e.g., posts on general bulletin boards) without the explicit consent of members, and members may delete such user content at any time.
⑤ If the company deems that a post in the service posted or registered by a member falls under an act of prohibition under Article 10 (1), it may delete, move, or refuse to register it without prior notice.
⑥ Members whose legal interests are violated by information posted on the company's bulletin board may request the company to delete the information or publish the contents of the rebuttal. In this case, the company will promptly take the necessary action and notify the applicant of it.
⑦ This section is valid while the company operates the game service and will continue to apply after membership withdrawal.
Article 18 (Purchase, Use, and Use of Paid Content) Paid content purchased by members within the game service is only available on mobile devices that download or install the application.
② The period of use of paid content purchased by members depends on the period specified at the time of purchase. However, if the service is suspended pursuant to Article 13 (2), the period of use of paid content without a fixed period shall be until the date of suspension of the service announced when the service is announced.
Article 19 (Restriction on the use of services to members) (1) A member shall not violate his/her obligations under Article 10, and in such cases, the company may restrict the use of services, delete related information (writing, photos, video, etc.) and other measures. The specific reasons and procedures for restricting use shall be determined by the operation policy of individual games in accordance with Article 19 (1).
1. Restriction of certain permissions: Restriction of certain permissions such as chatting for a certain period of time
2. Restriction on the use of characters: Restriction on the use of member characters for a certain period of time or permanently
3. Restriction on account use: Restriction on the use of member accounts for a certain period of time or permanently
4. Restriction on the use of members: Restriction on the use of game services by members for a certain period of time or permanently
② If the restriction on the use of paragraph (1) is justifiable, the company shall not compensate for the damage caused by the restriction on use.
③ The company may suspend the use of the services of the account until the investigation into the following reasons is completed:
1. When a legitimate report has been received that the account has been hacked or stolen
2. Cases where an illegal program user or workplace is suspected of being an illegal offender;
3. Where it is necessary to take provisional measures for the use of services for any other reason equivalent to the following:
④ After the completion of the investigation under paragraph (3), in the case of paid game services, the members' usage time shall be extended by the stopped time or compensated by paid services or cash equivalent thereto. However, this is not the case if the member falls under the subparagraphs of paragraph (3).
Article 20 (Reasons and Procedures for Restriction of Use) (1) The company determines the specific reasons and procedures for restriction of use under Article 18 (1) in consideration of the details, degree, frequency, and results of prohibited acts under Article 10.
② When the company takes measures to restrict the use of the products prescribed in Article 18 (1), the following matters shall be notified to the members in advance: However, if urgent action is needed, it can be notified afterwards.
1. Reasons for restriction of use
2. Type and duration of restriction measures
3. Method of filing an objection to the use restriction measure
Article 21 (Procedure for Objection to the Restriction of Use) (1) When a member wishes to object to the restriction of use of the company, he/she shall submit an objection stating the reason for objection to the company in writing, e-mail, or equivalent manner within 14 days from the date of receipt of the notice of this action.
② Within 15 days from the date of receipt of the objection under paragraph (1), the company shall respond to the reasons for the objection in writing, e-mail, or equivalent. However, if it is difficult to answer within this period, the company will notify the reason and processing schedule.
③ The company will take action accordingly if the grounds for objection are reasonable.
Chapter 5 Withdrawal of Subscription, Refund of Overpayment, and Termination of Use Contract
Article 22 (Payment) In principle, the imposition and payment of the purchase price for contents shall be governed by policies and methods prescribed by mobile carriers, open market operators, etc. In addition, the limit for each payment method may be granted or adjusted in accordance with policies or government policies set by the company or open market operator.
② In the case of paying the purchase price of contents in foreign currency, the actual billing amount may differ from the price displayed at the service store due to exchange rates and fees.
Article 23 (Withdrawal of subscription, etc.) (1) A member who has signed a contract with the company on the purchase of paid content may withdraw the subscription within 7 days from the date of purchase contract and the date of use of the content.
② In any of the following cases, a member shall not withdraw his/her subscription under paragraph (1) against the company's will: However, in the case of a purchase contract consisting of divisible content, this is not the case for the rest of the divisible content that does not fall under any of the following subparagraphs.
1. Paid content used or applied immediately upon purchase
2. Content in which additional benefits are used when additional benefits are provided
3. Where the opening act can be viewed as a use or there is an act of opening a content whose utility is determined at the time of opening
③ According to the provisions of paragraph (2), the company shall clearly mark the contents that cannot be withdrawn, and if it is difficult to provide a test product (temporary use, experience, etc.) or provide information on the contents, so that the exercise of the rights of the members is not obstructed. If the company does not take such measures, the member may withdraw the subscription despite the reasons for restricting the withdrawal of the subscription under each subparagraph of paragraph (2).
④ Notwithstanding paragraphs (1) and (2), if the contents of paid contents purchased are different from the contents of the display or advertisement or are implemented differently from the contents of the purchase contract, the member may withdraw the subscription within three months from the date of availability or 30 days from the date of knowledge.
⑤ When a member withdraws a subscription, the company checks the purchase details through a platform operator or an open market operator. In addition, the company may contact the member through the information provided by the member to confirm the member's legitimate reason for withdrawal, and may require additional evidence.
⑥ If the subscription is withdrawn pursuant to the provisions of paragraphs (1) through (4), the company will collect the paid contents of the member without delay and refund the payment within three business days. In this case, when the company delays the refund, the delayed interest calculated by multiplying the delay period by the interest rate prescribed by the Act on Consumer Protection in Electronic Commerce, etc. and Article 21-3 of the Enforcement Decree of the same Act is paid.
⑦ When a minor enters into a content purchase contract on a mobile device, the company notifies that the minor himself or his legal representative can cancel the contract without the consent of the legal representative, and if the minor enters into a purchase contract without the consent of the legal representative, the minor himself or the legal representative can cancel the contract to the company. However, it cannot be canceled if a minor purchases the content with property that the legal representative has allowed to dispose of, or if the minor deceives him to believe that he is an adult or has the consent of the legal representative.
⑧ Whether the party to the content purchase contract is a minor is determined based on the mobile device where the payment has been made, the information of the payment executor, and the name of the payment method. The company may also request the submission of documents certifying that it is a minor and legal representative to verify that it is a legitimate cancellation.
Article 24 (Refund of Overpayment) In the event of overpayment, the company shall refund the overpayment to the member. However, if the overpayment is caused by the member's negligence without the intention or negligence of the company, the actual cost required for the refund shall be borne by the member within a reasonable range.
② Payment through the application is based on the payment method provided by the open market operator, and if an overpayment occurs during the payment process, the company or the open market operator must request a refund.
③ Communication fees (call fees, data call fees, etc.) incurred by downloading an application or using a network service may not be eligible for refund.
④ Refunds are made according to the refund policy of each open market operator or company depending on the type of operating system of the mobile device using the service.
⑤ The company may contact the member through the information provided by the member to process the refund of overpayment and may request the member to provide the necessary information. The company will refund within 3 working days from the date of receipt of the information required for the refund from the member.
Article 25 (Cancellation of Contract, etc.) If a member does not want to use the service, member may terminate the contract by withdrawing from the membership at any time. Due to the withdrawal of members, all game usage information held by members in the game service will be deleted, making it impossible to recover.
② The company may suspend the use of the service or terminate the service contract for a considerable period of time if there is a serious reason that the member cannot maintain this contract, such as conducting prohibited acts in this agreement, operation policy, or service policy.
③ Refunds and damages under paragraphs (1) and (2) shall be handled in accordance with the Guidelines for the Protection of Content Users.
④ In order to protect the personal information of a member who has not used the company's service for one year in a row from the recent service use date, the company may terminate the use contract and take measures such as destroying the member's personal information. In this case, the member is notified of the fact that measures such as termination of the contract and destruction of personal information are taken 30 days before the date of action, and personal information to be destroyed.
Chapter VI Compensation for Damages and Disclaimers, etc
Article 26 (Compensation for Damages) (1) A company or member is responsible for compensating the other party for damages in violation of these terms and conditions. However, this is not the case if there is no intention or negligence
② In the event that a company provides individual services to a member under a partnership contract with an individual service provider, the individual service provider is responsible for the damage caused by the intention or negligence of the individual service provider.
Article 27 (Company's immunity) (1) The company shall not be responsible for the provision of services if it is unable to provide services due to natural disasters or equivalent force majeure.
② The company shall not be responsible for any damage caused by repair, replacement, regular inspection, construction, etc. of the service equipment. However, this is not the case if the company intentionally or by negligence.
③ The company shall not be responsible for any disturbance in the use of the service due to the intention or negligence of the members. However, this is not the case if the member is unavoidable or has a justifiable reason.
④ The company shall not be responsible for the reliability, accuracy, etc. of information or data posted by members in relation to the service unless there is intentional or serious negligence.
⑤ The Company is not obligated to intervene in transactions or disputes arising out of service with other members or other persons and is not liable for any damages.
⑥ The Company shall not be liable for any damages incurred to the Member in connection with the use of the Services provided free of charge. However, this is not the case in the case of intentional or gross negligence of the company.
⑦ The company is not responsible for the failure or loss of the benefits expected by the member using the service.
⑧ The company is not responsible for the loss of game experience, grade, item, game money, etc. of members. However, this is not the case if the company intentionally or by negligence.
⑨ The company is not responsible for third-party payments caused by members not managing mobile device passwords and passwords provided by open market operators. However, this is not the case if the company intentionally or by negligence.
⑩ The Company shall not be responsible for any or all of the features of the Content if the Member is unavailable due to changes to the Mobile Device, changes to the Mobile Device, changes to the Operating System (OS) version, overseas roaming, or changes to the Carrier. However, this is not the case if the company intentionally or by negligence.
⑪ If a member deletes the content or account information provided by the company, the company is not responsible for it. However, this is not the case if the company intentionally or by negligence.
⑫ The company is not responsible for damages caused by temporary members' use of the service. However, this is not the case if the company intentionally or by negligence.
Article 28 (Notification to Members) When a company notifies a member, it may use the member's e-mail address, electronic memo, a note in the game service, text message (LMS/SMS), etc.
② If the company gives notification to all members, it may replace the notification under paragraph (1) by posting it in the game service for at least seven days or by presenting a pop-up screen.
Article 29 (Judicial Rights and Applicable Law) These terms and conditions are governed and interpreted in accordance with the laws of the Republic of Korea. If a lawsuit is filed due to a dispute between the company and its members, the court in accordance with the procedures prescribed by law shall be the competent court.
Article 30 (Members' grievance handling and dispute resolution)
① Considering the convenience of the members, the company guides the members' opinions or complaints to the game service or its link screen. The company operates a dedicated personnel to handle the opinions or complaints of such members.
② If the company objectively recognizes that the opinions or complaints raised by the members are justified, it shall promptly deal with them within a reasonable period of time. However, if it takes a long time to process, the reason and processing schedule for the long time will be notified in the game service or notified in accordance with Article 27 (1).
③ If a dispute arises between the company and its members and a third dispute settlement agency coordinates it, the company may faithfully prove the matters taken by the member, such as restrictions on use, and follow the mediation of the mediation agency.